Help Center

Where do you ship from?

Our fulfilment facility is in Birmingham, United Kingdom. Each box is printed, formatted, packaged and shipped to your recipient with love.

Where can I ship to?

We ship all over the world. Check our delivery info.

How long does shipping take?

We use myHermes to deliver our parcels. Shipping takes between 3-5 days for Europe, 7-10 days for the rest of the world.

Why Powdered Face Masks are better than liquid ones?

Our powdered face masks contain dry ingredients that need to be activated by mixing them with water or any other liquid as suggested in our beauty recipes. As a result the powder can stay stable for longer and does not need preservatives, making it a safer alternative for the skin. Liquid masks are already activated and need to be used quickly after opening. The powder not only cleanses the skin but also nourishes and moisturises it. Powdered face masks can be used for every skin type. And don’t forget that mixing a powdered face mask with water, oil or honey gives you the satisfaction of preparing your own beauty recipe at home.

How often do I use your face masks?

Our Face Mask is great for sensitive skin. This means you can use it up to 3 times per week!

Can I still use your masks if my skin gets irritated easily?

Yes! Our facial masks don’t use any nasty ingredients. If you’re worried, you can always consult with your GP or test the mask on a small patch of skin. Contact us to find out which is the best face mask for your type of skin.

How long should I leave a mask on?

The general rule of thumb for a clay mask is to let it dry at least 3 minutes, but no longer than 20. It is pretty much up to you. We would suggest up to 15 mins.

How do I remove the mask?

Rinse your face with water. You can use a washcloth, but make sure that you aren’t scrubbing. Rinse, don’t scrub. Scrubbing might lead to redness and irritation.

I am pregnant! Can I use your mask?

We wish you all the best with your pregnancy! Yes, our products are safe for you to use! If you have serious concerns, you can consult your GP prior to use. However our products do not contain any chemicals that will harm you or the baby.

Are all the ingredients vegan friendly?

We do not test our products on animals, and best of all, our products are vegan friendly.

How long does it last a 50gr jar of dry face mask?

A 50 gr jar of dry face mask will last approximately 10-12 applications; all our masks do not expire because they don’t contain liquid ingredients or any preservative.

Why is my face red after a clay mask?

Some redness after a clay mask application is normal because clay brings blood to the surface of your skin while it’s absorbing impurities from your skin. Just make sure you don’t leave it on for too long. Take the mask off before it drys completely.

What is the best time to use a face mask?

Applying a face mask before bed is my favourite time to relax and unwind for the day. It also helps clear all the built up impurities from your skin and let your skin rejuvenate itself after a mask during the night.

Does Bella Forever add any synthetic fragrances?

We do not add any artificial fragrances. Occasionally, we use organic essential oils to add a scent profile to our skincare. Our essential oils not only smell good, but they also serve their own purposes for our skin and minds!

What is the shelf life of my product?

In general, our products have shelf lives of between 18 months to 30 months. While it is best to use up a product within six months of opening, storing them in a cool, dry place, and using clean hands to obtain the product, always help maintain the integrity of the shelf life. On every product box, we list a expiration date. Please refer to that date to see when our product is best used by.